Support Services
iLine Soft implements innovative strategies to maximize the value of the IT support function.
Through flexible high-performance models, we help clients optimize the holistic support environment to enable increased automation, reduced demand, robust knowledge management and process improvements.
We provide end-to-end solutions spanning:
SERVICE DESK
Our Tier 1 through Tier 2 approach provides incident resolution and request fulfillment, from known documented issues at Tier 1 to highly complex issues such as registry fixes, patching/updates and root cause analysis of problems at Tier 2 and beyond. Additionally, the service desk includes end-to-end service level management that owns the incident management and request fulfillment process life cycle from cradle to grave across the enterprise.
DESKTOP SUPPORT
We provide on-site and dispatch services dedicated to incident resolution, request fulfillment, IMAC, mobile device and asset management execution focused on optimal mean time to resolution (MTTR). Desktop support also includes executive support (white glove), walk-up center and audio visual/conference room support.
MULTIDISCIPLINE SUPPORT
With the integration of service desk and desktop support into one functional service, multidiscipline support transitions many upstream engineering support functions to the service desk enabling optimal return on investment through decreased demand, increased self-service and best practice-based automation.
HARDWARE DEPOT
We augment a desktop support team to provide asset and inventory management, asset and software deployment as well as hardware refreshes. We integrate into existing vendor relationships and act as a single point of contact for both hardware and software provisioning for IT.
SERVICENOW LIFE CYCLE SERVICES
Leveraging expertise from our IT Service Management and Organizational Change Management practices, we provide support through every stage of the ServiceNow journey, from assessments and implementations to integrations and enhancements
Financial Services Consulting
Energy Consulting
Transport & Logistics Consulting
how can we help you?
Contact us at the iLine Soft office nearest to you or submit a business inquiry online.
